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Quality and security

Our commitment

At Cegedim, we strive to deliver our clients and partners powerful, reliable services that meet international standards. We pursue that commitment through a certified, recognized, Group-wide approach that puts customer satisfaction, data protection and environmental responsibility front and center.

Compliance qualité Cegedim  

Security builds trust

As a major player in database and information technology and services, we are especially attuned to issues related to IS security and data protection.

All our information systems are hosted by cegedim.cloud, which follows rigorous quality procedures for its hosting and managed services activities, in strict adherence to current standards and regulations.

Certified Management System

Underpinning our pledge is the cegedim.cloud Integrated Management System. The system has earned the most demanding certifications. These certifications show that we offer reliable services, protect sensitive data and have energy-efficient infrastructure.

Bonnes pratiques ITIL Cegedim  

Powerful, reliable, compliant services

To carry out these commitments, we have aligned our organization with ITIL best practices and strictly adhere to legal and contractual obligations.

As a result, we guarantee a high level of availability, security, confidentiality and energy efficiency, and we continuously monitor KPIs to ensure we deliver. We have dedicated teams who regularly review KPIs and performance to optimize service quality and keep customers happy.

Continuous improvement

Quality and security are not fixed targets: they are part of a dynamic process. We verify our commitments through internal and external audits, and when necessary, implement preventive or corrective action plans. This proactive approach allows us to identify risks and take rapid, appropriate responses.

The annual ISAE 3402 Type II report provides cegedim.cloud customers with evidence of the benefits and effectiveness of its internal control system in combating risks, and demonstrates control over the activities managed on behalf of its customers.

View the report 

Data center : Performance énergétique Cegedim  

Proactive risk management

Data risk management is integral to our quality and security processes. We ensure data availability, integrity and confidentiality by implementing protocols across the board such as regular threat analyses, targeted protection measures and verified business continuity and disaster recovery plans.

We pay particularly close attention to protecting personal data and health data, in keeping with HDS (medical records hosting) requirements and ISO 27017 (cloud security) and ISO 27018 (personal data protection) best practices. All of these actions are aimed at managing data risks to build trust with our customers and partners.

Energy performance and our environmental commitments

Our IT infrastructure management goes beyond security concerns to embrace a real sustainability component. Our ISO 50001 certification reflects our ongoing effort to boost energy efficiency and shrink our carbon footprint. Those efforts have also earned us recognition as an EU Code of Conduct compliant datacenter for following best practices in responsible energy management.

Lastly, this strategy is part of a broader environmental sustainability vision, which we are currently implementing in pursuit of ISO 14001 certification. It is all in service of our goal of making environmental considerations integral to our activities—combining technological innovation, energy efficiency and respect for the environment.


Obtaining the European Code of Conduct for Datacenters demonstrates cegedim.cloud's commitment to reducing its energy consumption and environmental impact. This label aims to encourage best practices in energy management, security and sustainability in data centers, thus contributing to a more responsible use of resources and a reduction in carbon emissions.

View the label 

The Cegedim Group also owns the “Engagé RSE” label at the Confirmed level. Learn more 
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Activities Overview

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Activity Report
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Financial Overview
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  Contact

137 rue d'Aguesseau
92100 Boulogne Billancourt - France
  +33 (0)1 49 09 22 00
  contact@cegedim.com