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Cegedim has always strived to provide its clients with innovative products and services that meet their expectations today and anticipate their future needs. The company’s growth strategy is driven by our devotion to innovation and quality.

Our commitment is voiced by the simple goals of the quality policy instituted by Senior Management:

1. Improve the quality of services offered by Cegedim in a constant search for excellence by implementing tailored actions in the field.
   
   
2. Constantly improve customer relations in order to better understand their needs, better anticipate their expectations, make Cegedim’s service offering better, and thus pave the way for growth.

The search for quality is evident in:

1. Project management: we have chosen the CMMI model. The goal of our continuous quality improvement process is a positive Level 3 evaluation using this recognized good practices benchmark.
   
   
2. Customer data management: Cegedim has created a system for supplying and managing IT services based on the ITIL standard.
   
   
3. Data, equipment and facilities security: we have a proactive security policy based on the ISO 17799 standard.

These standards enable Cegedim to perform up to its clients’  requirements, including notably those imposed by the Sarbanes-Oxley law in the US. Our clients have already conducted audits that show the effectiveness of Cegedim’s chosen mechanisms and testify to the company’s dedication to continuous improvement, which is at the heart of the Group’s quality approach.